All orders are dispatched within 10-14 days from purchase. Each 3D background is produced, packed and shipped. The smaller 3d backgrounds are produced within a few days and dispatched. We mainly use Evri and DHL courier. Tracking link will be provided. 

We hope that our products are your choice in keeping happy fish. But if for any reason you are unsatisfied with a product, please let us know. All products we sold on www.aqua-maniac.com carry a 14-day Money Back Satisfaction Guarantee. We’ll give you a refund for the full amount you paid minus a 15% restocking fee. Please make sure the products are in their original condition and packaging with all contents included, and send them back within 30 days of your purchase. Return shipping to us is at your own expense. All return must accompanied by a RMA.

If you entered the shipping address incorrectly and wish to update it, let us know ASAP via email in**@*********ac.com

After placing the order with us, you’ll get an order confirmation email with a special link to track the order progress. You’ll be able to see the current order stage like “in production”, “packed”, “shipped”. Once the order is dispatched the tracking link will be emailed. 

The quickest way to get support is to use our online chat located on this page. You can always send us an email to in**@*********ac.com

We reply within a few hours. 

We are able to ship worldwide, but please send us email to get quote for international shipping. You may only ship to one address each time you checkout. If you’re shopping for multiple people at different addresses, separate orders need to be placed.