Terms & Conditions
PLACING AN ORDER |
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Orders are only accepted through www.aqua-maniac.com |
ORDER CONFIRMATION |
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If you did not receive an order confirmation via email, even though you clicked the submit order button, please contact us at info@aqua-mania.us to confirm that we received your order, and to further assist you. |
ORDER STATUS |
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We will do everything possible to keep you informed of your order via email. Tracking numbers are sent via email once they are available. If you do not receive this information, you may email us at info@aqua-mania.us for your order status or tracking number. We will also contact you via email, unless noted otherwise, if there are any issues regarding your order. |
DUPLICATE ORDERS |
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Let us know of the issue immediately by emailing us at info@aqua-mania.us . Due to the number of orders we receive, we may not catch the duplicate order and both orders may be shipped if we are not informed. |
CANCELING AN ORDER |
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Orders cannot be cancelled or refused after the orders have been shipped. Refused orders are subject to an automatic 15% restocking fee plus return freight charge. Orders cannot be cancelled or refused due to delay in shipping or order processing. Made to measure backgrounds or with a note "made to order" cannot be cancelled or refused after 24H from placing the order unless the cancellation charge is paid. Cancellation charge is 50 GBP per ordered "made to order" background. |
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PAYMENT METHODS |
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All Payments are accepted securely through PayPal, or by cards. You do not share any financial information with us. Our website is secured with SSL certificate. |
BILLING AND SHIPPING ADDRESS VERIFICATION |
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Verification is required to guard against credit card fraud. It is for your protection and ours. If the billing address and shipping address are different, please contact your credit card issuer and request for them to add the shipping address as an authorized shipping address for your account. |
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SHIPPING OPTIONS |
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We offer shipping via Hermes and DPD courier. We ship from 3 locations, UK, USA, Poland. |
SHIPPING COSTS |
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We offer standard shipping on every order. Orders typically arrive within 2 to 7 business days (Monday through Friday, not including holidays). It will ship once credit card authorization and verification is completed. Shipping cost is calculated by the shipping weight of the item and your location |
INTERNATIONAL SHIPPING |
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We are able to ship worldwide, but please send us email to get quote for international shipping. |
MULTIPLE ADDRESSES |
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You may only ship to one address each time you checkout. If you're shopping for multiple people at different addresses, separate orders need to be placed. |
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RETURN POLICY AND 14 DAYS SATIFICATION GUARANTEE |
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To avoid returns we suggest you ask about any product you are unsure of before you order by emailing us at info@aqua-maniac.com We hope that our products are your choice in keeping happy fish. But if for any reason you are unsatisfied with a product, please let us know. All products we sold on www.aqua-maniac.com carry a 14-day Money Back Satisfaction Guarantee. We'll give you a refund for the full amount you paid minus a 15% restocking fee. Please make sure the products are in their original condition and packaging with all contents included, and send them back within 30 days of your purchase. Return shipping to us is at your own expense. All return must accompanied by a RMA. |
RMA (RETURNED MERCHANDISE AUTHORIZATION) |
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All products returned to us must be accompanied by a valid Return Authorization (RA) number issued by us within 14 days of your original invoice date. After 14 days from purchase we can no longer issue an RA. RA’s expire in 7 days after they are issued and cannot be extended or re-issued. All returned products must be 100% complete in original packaging and condition, with all packaging, manuals, cables, components, and other accessories and documentation included. A valid RA number must be written clearly and conspicuously on the outside of the packaging. Incomplete or unauthorized returns will be refused. Any deviation from the returns process outlined above will result in a delay of your refund, an additional restocking fee, and possibly a refusal of your return. Shipping and handling charges are not refundable. The customer is responsible for shipping charges and insurance on all return shipments including defective items. If packages need to be returned to us, please email us at info@aqua-maniac.com for an RA number and return shipping procedures. |
RESTOCKING FEE |
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All returns are subject to a 15% restocking fee. Refunds can be placed back into your PayPal account, credit card or as a store credit. |
SOME IMPORTANT NOTES: |
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DISCLAIMER AND LIMITATION OF LIABILITY |
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Aqua-Maniac.com shall in no event be liable for damages, including but not limited to incidental or consequential damages, for injury to any property or to any person, by reason of the person's negligence or otherwise in connection with the safe, delivery, installation or use of the products and/or provision of services pursuant to this agreement, and purchaser shall indemnify and hold harmless Aqua-Maniac.com against further liability. Without limiting the generality of the foregoing, Aqua-Maniac.com shall in no event be liable for lost profits arising out of, or in connection with, this agreement. Neither Aqua-Maniac.com nor purchaser shall be liable for delay in the performance of any of its obligations under this agreement arising out of causes beyond it control, including but not limited to acts of God, governmental action, fires, floods, epidemics, quarantines, strikes, embargoes, or severe weather. |
RETURNED ITEMS SHOULD BE SENT TO: |
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The return address will be confirmed when you email us on info@aqua-mania.us |
